Digital Dilemma: Adapting via Curbside and Concierge

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Digital Dilemma

The challenges of curbside pickup, VIP and concierge has placed a strain on every businesses ability to adapt and remain resilient in the face of a global pandemic and abrupt disruption to the global economy.

ACCELERATING A NEW NORMAL

The global pandemic that has continued to pervade humanity leading every firm and organization to respond with speed in execution or face a complete loss of revenue. First to market with innovations such as e-commerce, virtual shopping and integrated contactless payment systems into their point of sale have seen an enormous surge in their customer acquisition in addition to web and store traffic.

RECREATING BUSINESS MODELS

While businesses have struggled to reimagine and reinvent the means method mode by which they deliver goods and services to their customers, there are many real life examples to act as case studies in which a team banded together and rose to the occasion and challenge the Covid crisis presented.

The development of new systems and deployment if new innovative technologies while adhering to their and core business mission is a testament to the fortitude and perseverance to many SMEs and large enterprise as well.

STREAMLINING OPERATIONS

  • Customized and Trained Sales & Service AI Bots

  • Implement a Website Update

  • Activate campaigns and build a customer base in growth markets

  • Customer Experience Preferences (Uber)

  • Hold Customers Hands: Through the purchase process until the transaction is complete.

  • Personalized and localized approach to product and service offerings

  • BI and Analytics with Machine Learnings

Micro & Macro TrendsGregory GeareComment